Information, Advice and Guidance | Action Deafness Cymru

Information, Advice and Guidance

The Information, Advice and Guidance (IAG) Coordinator Role

The IAG Coordinator provides essential, tailored support to Deaf and hard of hearing people throughout Wales, acting as a crucial link between the community and complex public and private services. The role is highly practical, focusing on overcoming communication barriers to secure vital support and entitlements for individuals.

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How We Can Support You?

You Can Get Tailored Advice and Clarity: The Coordinator gives you one-to-one, in-depth advice on complex problems, making sure the information is fully accessible and relevant to you. They use BSL, clear written English, or other formats to guarantee you completely understand the issue.

You Can Get Hands-on Help with Forms: You no longer have to struggle with complex paperwork alone. Our Coordinator will provide hands-on assistance with challenging benefit forms, including crucial support for applications like Personal Independence Payment (PIP) and Blue Badges. Our Coordinator help you compile the right evidence to successfully secure your benefits.

You Can Get the Knowledge to Decide: The Coordinator ensures you gain the knowledge and understanding needed to make informed decisions about your life, health, and legal rights. They actively translate complex legal language into plain, accessible terms so you are in control.

You Can Get Access to Services: Our Coordinator will help you navigate and access services across sectors like healthcare, education, housing, and work. They often advocate on your behalf and ensure services provide the communication support you need (like BSL interpreters).

You Can Get an Advocate: Our Coordinator will liaise directly with external organisations (like the council or NHS) to resolve your issues and secure your entitlements. They will advocate for your rights under the Equality Act, making sure you are treated fairly.

You Get Tailored Advice and Clarity: The Coordinator gives you one-to-one, in-depth advice on complex problems, making sure the information is fully accessible and relevant to you. They use BSL, clear written English, or other formats to guarantee you completely understand the issue.

What You Need to Remember (How to Prepare)

Bring All Paperwork: Gather all relevant letters and documents (forms, council letters, etc.) related to your issue before your appointment.
Know Your Timeline: Note down key dates and deadlines (like when a form is due) so the Coordinator can prioritise the most urgent steps.
List Your Questions: Write down the specific questions or points of confusion you have beforehand to ensure all your concerns are addressed.
Be Clear About Communication: State your preferred communication method immediately (BSL, written English, etc.) to ensure the advice is 100% accessible to you.
Be Patient: Remember that timeframes for decisions from external organisations (like the council or benefits office) are often outside of the Coordinator's control.

Additional Resources

ACTivate Your Life

Supporting Families

Tracie Sengul

Meet Our Information, Advice and Guidance (IAG) Coordinator

Hello! I'm Tracie, and I'm delighted to be your Information, Advice and Guidance (IAG) Coordinator. This is a brand-new role, only introduced this year, and I'm incredibly excited to be helping the Deaf and Hard of Hearing community across South Wales.

Since starting, I've already had the opportunity to work with a range of different people, helping to tackle their complex paperwork and needs while always ensuring everyone can access the services and support they deserve.

Whether you need help with a difficult form, understanding a letter, or knowing your rights, my goal is to break down the barriers and make sure your voice is heard.

I look forward to working with you!

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